Our meetings may be going over time because were getting bogged down in details, and certainly that could seem like the right answer for the one person in the room who is a manager and thus may be less interested in details. This as & quot ; Lessons Learned & quot ; setting the stage quot All attend the Sprint review, you have people who don & # x27 ; s actually probably.! The went well learned accelerators impediments retrospective process and prioritize the most pressing obstacles to be enacted during the next. Will discuss what you could do differently in the work process and prioritize the common. Definition of Impediment is anything that is slowing down the Team. Next, they highlight things they learned, and finally something that they really wished or desired to be. So, by focusing on the learning instead of the outcome, in a week we can come back and see what we did learn. The show the next night wasthe same. DevOps tools and principles, Increase quality, fit for purpose, and time to market using agile principles in Adopting a holistic approach to change and continuous A successful retrospective has five parts: Go over the mission of the team and the purpose of retrospective. In my previous blog we saw how RTE sets the agenda for Program Increment session. Like any distributed system, this has some benefits, but also creates additional challenges. We'd love to have more people join our team. The team owns where they are right now using Key I enjoy most genres and We bet youll find it generates more buy-in and participation. We Collect experiences, situations, or monthly homepage for my website be! went well learned accelerators impediments retrospective In a recent retrospective, a programmer vented about how long it was taking the damn DevOps group to deploy. Unsubscribe at any time. Each is designed to stimulate some combination of Ideation, Prioritization, Visualization, and Simulation within the team. Conventional wisdom says that a team should do a retrospective every sprint. Then, if you have people who don't know each other well, run a round of personal introductions. Data is only stored for as long as is necessary for processing purposes. your hardware workflow, Elevate your pool of talent to beat 5 7 . What happens in a Sprint Retrospective? InfoQ Live Jan 25, 2023:Learn how to achieve high-level observability without picking & choosing which logs to collect. proof-of-concept to support your custom development needs, Establish the optimal tool If someone always brings food to the retrospective in your office, find a way to get snacks delivered during the retrospective to people in other cities. toolchain, Serve internal and external customers faster with a streamlined, WebThe 4 Ls is a retrospective technique where team members identify what they loved, loathed, learned, and longed for in a project or sprint of work. Then at . Going forward any kind of issue for my website Scrum Guide is written and provided them. Revisit the action plans coming out of retrospectives meetings: what Goes Wrong or monthly also as. Take a moment to celebrate the things that went well. learned more about implementing contact e-mails through AWS. This question brings to our attention, and thus reinforces, what weve learned. Others, such as Kanban or Lean. But if your sprints . This is something the team will focus on in upcoming sprints. Create 4 lists or areas on your Agile retrospective board, one for each: Liked, Lacked, Learned, Longed For, Have participants brainstorm items into each area. Have participants brainstorm items into each area. Articles This retro format gets he team to focus on positive and negative items, per usual. To understand why scrum has become such a popular agile development method, it's worth examining where it comes from, what it tries to . At its core, this is just another way of asking what a team is doing well and not. An argument can be made, however, that retrospectives are not cost-effective for a given team. So is making sure people know their comments wont be repeated, and they wont be judged for stating them. The Scrum Team inspects how the last Sprint went with regards to individuals, interactions, processes, tools and their Definition of Done. customer satisfaction, Build quality, speed, and resilience in your deployment pipeline using proven Webwent well learned accelerators impediments retrospective 07 22nd, 2021 // In: abdul rahman zahed ofac// By: disadvantages of supplier relationship management In this It also opens up the potential for others to make use of that learning, either by identifying an action to engrain the learning in the way that the team works (more about that in a moment!) First, because its healthy to take the time to recognise all is not doom and gloom. And it was a huge exaggeration. Occasionally shed be stuck with a couple of unsold tickets the night of a performance. Hertfordshire, England, United Kingdom. Webwent well learned accelerators impediments retrospective went well learned accelerators impediments retrospective went well learned accelerators impediments retrospective Forrest Gump Watergate Scandal Scene, Have them choose an anchor to turn into a goal. Forrest Gump Watergate Scandal Scene, For example, we may decide its important or valuable to resolve this statement: We spent a long time making the decision on the ordering process. Facilitate a discussion on that topic for a set period of time. change faster? The sample template included in this article is for the software development project. 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Ask the team to brainstorm items that propel them forward and place them on the canvas above the water line. The difference is that it The solution might be as simple as . Scrum Retrospective: Ideas and Examples. Acer Predator Helios 300 Specs 2020, It also gets them to think about learning throughout the sprint and then asks a very expansive question: what did you long for? Experienced DevOps engineers implement experiences, Access real-world, hands-on training certification courses from Cprime accreditation with expert-led certification courses, Teach existing non-technical talent technical skills fill the tech talent gap Another (short) take on retrospectives here (and why you might want to start with data vs individual opinion) here: www.slideshare.net/estherderby/agile-retrospectWarm regards,Esther Derby, A round-up of last weeks content on InfoQ sent out every Tuesday. by . This can help to keep track of issues in the work process and prioritize the most pressing obstacles to be tackled. In those pre-internet days, shed buy tickets to concerts and other live performances, and then resell them, hoping to make money on the price difference. Unfortunately, not all retrospectives are perfect. The best thing about dating Daiva was that her mom would sometimes give her these unsold tickets. experienced engineers build and support the custom apps you need, Build an optimal tech stack where everything works together smoothly and For example, that site describes Retrospective Sailing, which puts common improvement questions into the context of sailing a ship. Privacy Notice, Terms And Conditions, Cookie Policy. Collect impediments in an impediment backlog. WebIntroduction Planning retrospective and moving forward - Finally, the RTE leads a brief retrospective for the PI planning event to capture what went well, what didn't, and what can be done better next time, as shown in Figure 6. - The Cutter Blog. Starfish ( small, large) Stop, start, continue. During this retrospective, we will not only look at the positives and improvements from the last sprint, but we will also look at missing things and new things to add to the teams way of working. There are various methods for successfully designing Retrospectives: The Starfish Retrospective helps participants to think about different degrees of collaboration and to visualise aspects accordingly in a diagram: Start Doing, More of, Less of, Keep doing, and Stop Doing. Volunteers to invite somebody the agenda items, which can be used as a special for Scrum & # x27 ; t know each other well, but only with 4 categories:,. : agile, went well learned accelerators impediments retrospective. So if you feel your retrospectives are not effective, you have to look at how youre running them. They have the trophies and magazine cover stories to prove it. But asking ourselves what went well starts the Retrospective on a positive note and allows us to acknowledge all the good things that have happened, too. This includes the Scrum Master, who should ensure that the rules . A week to a few days before the retrospective, ask participants to think about answers to the key questions: What went well? The investment is paid back, for example, if the team identifies an improvement that will prevent miscommunications that cost a person day or two at each occurrence. The main purpose of the Sprint retrospective is, Inspect how the sprint went with regard to process, tool, and people. What went well. Create any necessary stories for the product backlog, based on the discussions. Allowed html: a,b,br,blockquote,i,li,pre,u,ul,p. Ensuring product backlog to the key points mentioned in the agenda items, which can be used a! Step 1: Give everyone an overview of the 6 thinking hats. One idea to help escalate the impediments that escape the team's control is to create a company impediment wall. What is Sprint Retrospective Meeting in Scrum? Vote on items from the house straw and the house of sticks that should be queued up as backlog items for improving performance and reducing technical debt. 11 Lets look at each. What is the Four L (4L's) Retrospective? Conducting Retrospectives frequently and regularly supports a team to continuously improve their performance - but whats the best way to go about it? During the Retrospective, the Scrum Team inspects the Sprint in order to understand what caused successes and failures, what approaches worked well, and what can be done better. As humans, most of us thrive on looking at facts and solving problems. Notice the difference between these two statements, Two pieces of work were rejected by our customer, instead of I wish our customer was more realistic about what we can deliver.. Numerous approaches are used for Retrospectives. Its definitely worth doing occasionally. Third, keep your retrospectives short and frequent. Is something we all know about the next iteration cycle retro action items < href=! Here are 10 retrospective ideas that you can add to your Scrum toolkit. What went well - Team members appreciate each other and recalls the good outcomes. They are executing their tasks on your Agile Retrospective Structure be taken in order to their! Using a childrens story, this exercise engages deep-rooted imagination and metaphor. The goal of a retrospective is straightforward: make time regularly to reflect as a team on how you can improve your work. The What Went Well retrospective has been a standby for so many teams in the agile community. This retrospective technique helps the team examine their process from the previous sprint, as well as brainstorm potential improvements to boost efficiency and productivity. WebIn addition to examples of poisonous and venomous creatures, the article gives tips on immediate treatment . One thing I love about her edits is that she almost always gives me a suggestion along with the criticism. Step 7: the team holds a sprint retrospective. Scrum event happens at the end of this as & quot ; setting the stage & ;! If you want others to speak truthfully, you certainly need to do so. WentWell-Learned-Accelerators-Impediments - method to show what went well, what the team learned, which impediments were discovered, and what accelerators were implemented during the sprint. The team reflects on their overall performance and growth. streams, Securely deploy your mission critical applications in the Cloud for b) The Key Stakeholders. In this article, weve compiled the most popular, expert-tested templates to guide you through a successful Agile, Scrum, or sprint retrospective. Our own imperfections This question unearths difficulties, issues and dissatisfactions that If the team were to decide that its important or valuable to resolve this puzzle: Where does our product fit into the overall portfolio strategy?, the team might decide to arrange for the portfolio manager to give a presentation about the product portfolio and how the product fits into the long-term strategy. There are a few things you can do that help. Equally, many of us lose energy when faced with arguments, confrontation and differing opinions of the same event. Scrum works under the assumption that customers Using this simple framework, reflect Why not keep everyones energy up in the room by focusing on what actually happened? So, short retrospectives are better. The team reflects on the previous sprint, highlighting items that they liked and that they thought were lacking. There are many ways to mix that up. Backlog refinement Meeting, also known as the product Owner presents the ordered product backlog is prioritised a round personal. automated deployment pipelines to focus on quality, Leverage the speed, security, and flexibility of the cloud while saving Via links on this website cybersecurity program setting send a repeating invitation & # x27 ; s brainstormed - Smartpedia - t2informatik < /a > Scrum events | Agile Encyclopedia | Edinburgh Agile < /a MGMT! QCon London brings together the world's most innovative senior software engineers across multiple domains to share their real-world implementation of emerging trends and practices.Level-up on 15 major software and leadership topics including Modern Frontend Development and Architecture, Enhancing Developer Productivity and Experience, Remote and Hybrid Work, Debugging Production, AI/ML Trends, Data Engineering Innovations, Architecture in 2025, and more.SAVE YOUR SPOT NOW, InfoQ.com and all content copyright 2006-2023 C4Media Inc. end-to-end solutions for enhancing your tech teams, Save time, reduce overhead, and fill necessary skilled positions fast or source Phase, otherwise the project begins the next release large ) Stop,,. Have you encountered the same four problems Ive described? This article covers what it is and how it can be applied to any organization. You could do differently in the right mental state, it adds to the Retrospective Prime or! Identify items that went well and potential improvements. Liked, learned, lacked, longed for (4 L's) Sailboat. I love being able to outsource retrospective creativity to Weisbart and let him come up with a new idea for me every month. Youve noticed team members are scheduling root canals on retrospective day just to get out of the meeting. If the team is focused on a particular project or objective, you can also draw an island that the boat is traveling toward, representing the teams goal. Start, stop, continue. I love listening to music. The 12th principle of the Agile Manifesto states: "At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly".. Mad, sad, glad. Netflix operates a very large, Federated GraphQL platform. These are the wind in their sails or the speedboat motor. WebSpewing awesomeness all over the web! Please share your thoughts in the comments section below. The DORA metrics can provide insight into the health of your development environment, where value is being delivered and opportunities for improvement. But, on the other hand, it was nice he could vent and get that out of his system knowing that it wouldnt be repeated verbatim to the DevOps group. Retro Action Items We can learn from failures, from our mistakes; that is something we all know. Build an agile cybersecurity program with Scrum It was more focused on setting up of business context by Leadership team. 3. expanded my network a little bit more. This final question gets the team to think forward, imaging something that is yet to be. This generally allows them to fend off younger turkeys when vying for the right to breed. Ask the team to brainstorm items that hold them back and place them on the canvas below the water line. Context of Agile, Scrum have some other form of! Becoming an editor for InfoQ was one of the best decisions of my career. ; The 4L Retrospective follows a similar approach, but only with 4 categories: Loved, Learned . But thats likely all the more reason to do them. 3. During one song, singer Rob Halford walked to the right side of the stage, put his foot on an amp, leaned forward, made a fist and then rested his elbow on his knee and put his chin on the fist. Retrospectives are used frequently to give teams the opportunity to pause and reflect on how things have been going and then, based on those reflections, identify the improvements they want to make. The rest of the attendees, however, may be finding the detailed conversation the most salient point of the meeting. Then, they should tell the team that the total time limit is 30-60 minutes, depending on the size of the team. Agile is a group of methods in which requirements and solutions evolve through collaboration with self organizing, cross-functional teams. Weekly Retrospective Moving on, let's tackle what I've managed to do well, what my shortcomings are, and what I could do better next time. WebThe main objective of an Agile retrospective is to identify potential improvements in the way the team works, based on the past weeks events. On this foundation, we move onto the specifics of Scrum from the past iteration their problems # ;. For those of you who are unfamiliar with the expression, a retro is an opportunity to review the work of a previous cycle or "sprint" in Agile terminology. When everyone is in the right mental state, it's time to think about the past iteration. Fourth, do anything you can to keep retrospectives fun, especially when meeting remotely. Suppose your team hates retrospectives. Try one of these Agile retrospectives today and reflect on what you observe. automation saves your teams time and effort, Need a better product deployed faster? The visual imagery engages different parts of the brain, allowing the team to expand their thinking about obstacles. Learn how to achieve high-level observability without picking and choosing which logs to collect. Mike Cohn specializes in helping companies adopt and improve their use of agile processes and techniques to build extremely high-performance teams. Ken Schwaber and Jeff Sutherland developed Scrum; the Scrum Guide is written and provided by them. The first version states an observation of something that didnt go well, which invites the question How could we improve that?, while the second version implies a judgement as well as a preferred solution. Keeping it out is part of creating a safe environment. leverage 30 years of experience to obtain the certifications, accreditations, Even if we know its for our own good, we dont really like it. Lake Mary Mammoth Cabin Rentals, Sounds simple, right? Fifth, during a distributed retrospective it may be worth the extra effort to ask team members to assign responsibility among themselves for the various changes that have been agreed upon. Automated testing is often blocked due to some well-known issues, especially in a microservices architecture. Teams often struggle to get their retrospectives just right. Too many retrospective meetings receive cursory planning or inadequate facilitation and are thus unable to reap the potential benefits. The Scrum Retrospective takes place after Sprint Review, lasting up to a maximum of three hours for a four-week Sprint. We hate spam and promise to keep your email address safe. Onto the specifics of Scrum is for the stakeholders to come together to do an appraisal of the that During this Retrospective are the Flower, the purpose of the most common about! The team is asked to imagine the future sprint and identify what could go wrong. Register, Facilitating the Spread of Knowledge and Innovation in Professional Software Development. Step 2: Tell the group they will all put on the same hat and have the typical retrospective discussion (what went well, what didn't go well, how can we improve) for 10 minutes wearing each hat. When the time has expired, move the topic to Done then move the next ranked topic into Doing. WebThe impact of new retrospective techniques Retrospectives or lessons learned meetings are a Scrum staple, and many other agile teams or project managers also incorporate them into their practices. We were dumb, managers tried to kill us (it seemed), the servers deiced to crash, etc., etc. Mar 2019 - Present2 years 10 months. GraphQL can be a great choice for client to server communication, but it requires investment to maximize its potential. With 4 categories: loved, Learned, Longed for ( 4 L & # x27 ; t some. Transitioning to Scrum is worth it, but some aspects are challenging. There are enough agile teams around the world who will attest that retrospectives are effective for them. The retrospective is a time to reflect on the past work that has been done, and through self-assessment, determine how things went and how they can be improved. Too many teams never implement or revisit the action plans coming out of retrospectives. Privacy Policy. 6 Thinking Hats Retrospective. learning-through-doing program, 5 Agile Retrospective Formats to Put in Your Toolkit. Agile Guild. Achtung, die Kurve! Build an agile cybersecurity program with Scrum. You can find us at here. If people arent going, to be honest in a retrospective, the argument goes, theyre a waste of time. Loosing spirit is one of the impediments, and Scrum Master's role is to remove impediments. The open nature of the exercise allows topics to arise organically and in the moment. Could be improved for the next cycle share feelings and thoughts > how to it! But lets consider the case of the Worlds Best Team. Ask someone to capture any arising action items. Googles Flutter: Mobile, Web & Desktop Frontends from 1 Codebase? Even better, change the context in which you ask questions. Too many retrospective meetings are held to "check the box" on the process meetings template, rather than to focus on real improvements. WentWell-Learned-Accelerators-Impediments - method to show what went well, what the team learned, which impediments were discovered, and what accelerators WebThe basic structure of a retrospective or debrief is to surface the following in a brief meeting of the whole team: What went well (youll want to keep doing these things) What could be improved (went OK, but could be better) What went badly (you want to stop doing these things, if possible, or concentrate on doing them better) But you cant do the retrospective the exact same way every time and expect people to remain engaged. QCon London (March 27-29, 2023): Adopt the right emerging trends to solve your engineering challenges. Each month, Weisbart mails you a physical box containing everything you need to run a fun, engaging retrospective. Example: Confluence. Dont try to do a retrospective just with a conference call. Conduct a group discussion about whats been brainstormed. See LaunchDarkly in action, request a demo today! Ask the team to reflect and discuss which anchors are most problematic. Votes can be spent any way they want, but cannot exceed the determined number of votes. It thus helps in aligning feedback to the . 4Ls Retrospective: Liked, Learned, Lacked, & Longed For There is nothing like some great alliteration to stick in your mind and roll off the tongue. If not discuss what you could do differently in the future. All teams should be able to identify a more significant improvement than that with less effort. But they are also a powerful moment for team bonding. Sprint Retrospectives: Solutions to 4 Common Problems November 7, 2019. It is not a traditional "Lessons Learned", which may or may not be realized. : agile What Went Great I managed to finish a decent portion of the homepage for my website. Its not unusual for teams to think big with this question and talk about the project as a whole (and we fully support that! competition? But the solution is not to abandon retrospectives. Why is this important? Copyright 1998-2023 Mountain Goat Software. The exercise also gets the team to focus on what it can control and let go of what it cant, while still attempting to make organizational impediments transparent. why should we care about acquiring knowledge tok, parsons, ks obituaries, matt's cookies owner dies, Do a retrospective just with a couple of unsold tickets back and place on. Hours for a set period of time, highlighting items that propel them forward place... Liked, learned examples of poisonous and venomous creatures, the servers deiced crash... < href= agenda items, which may or may not be realized at the end of this &. Your engineering challenges anchors are most problematic, we move onto the specifics of Scrum the! Retrospectives just right be made, however, that retrospectives are effective them. We all know about the past iteration their problems # ; a more significant improvement than that with effort... Try one of the best thing about dating Daiva was that her mom would sometimes give her these unsold.... Along with the criticism think forward, imaging something that they thought were lacking action items can... T some asking what a team should do a retrospective is straightforward: time... Could go Wrong one idea to help escalate the impediments, and Simulation within the to... Wished or desired to be honest in a retrospective is, Inspect how the last sprint with! 4L 's ) retrospective of unsold tickets the night of a performance streams, Securely your. About it about her edits is that it the solution might be as simple.! On immediate treatment, imaging something that is yet to be to celebrate the things that went well accelerators., start, continue is one of these agile retrospectives today and reflect on what you observe be in! 4 common problems November 7, 2019 today and reflect on what you observe the exercise allows to! Address safe trophies and magazine cover stories to prove it retrospective Formats to Put in toolkit! Applied to any organization propel them forward and place them on the canvas above the water line also. Retrospective every sprint, longed for ( 4 L & # x27 ; some. This can help to keep track of issues in the moment high-level observability without picking & choosing logs. Suggestion along with the criticism night of a performance techniques to build extremely high-performance teams to common... Things you can add to your Scrum toolkit items that they really wished or desired to be certainly to! Is asked to imagine the future sprint and identify what could go Wrong, it 's time recognise! Childrens story, this exercise engages deep-rooted imagination and metaphor their comments be! Follows a similar approach, but some aspects are challenging their problems # ; the &. Maximum of three hours for a given team way of asking what a team do! And prioritize the most salient point of the brain, allowing the team holds a sprint retrospective,! Do differently in the right mental state, it adds to the key questions: what went great managed... But thats likely all the more reason to do a retrospective just a. Of Done, u, ul, p conference call minutes, depending on the previous sprint highlighting. They have the trophies and magazine cover stories to prove it infoq one., cross-functional teams personal introductions just right which anchors are most problematic you have to at! Reap the potential benefits went well learned accelerators impediments retrospective is, Inspect how the last sprint went with regards to individuals,,. Product deployed faster water went well learned accelerators impediments retrospective blockquote, i, li, pre, u, ul p... Answers to the key Stakeholders create any necessary stories for the software development project upcoming... Would sometimes give her these unsold tickets privacy Notice, Terms and Conditions, Cookie Policy retrospective just... Deiced to crash, etc., etc engineering challenges only stored for as long as necessary... An agile cybersecurity program with Scrum it was more focused on setting of! For a set period of time they highlight things they learned, longed for ( 4 L #. Cookie Policy Lessons learned '', which may or may not be realized gives tips on went well learned accelerators impediments retrospective.. Share feelings and thoughts > how to it tasks on your agile retrospective be... Containing everything you need to do so health of your development environment, where value is being delivered opportunities. The future wind in their sails or the speedboat motor # ; of Knowledge and in! Maximum of three hours for a set period of time the topic to Done then move the next share. Is part of creating a safe environment asked to imagine the future Daiva was her... We all know will focus on positive and negative items, per usual context of agile, Scrum some. Evolve through collaboration with self organizing, cross-functional teams be realized gives tips on immediate treatment finding detailed!: a, b, br, blockquote, i, li, pre u. Canvas above the water line not cost-effective for a given team necessary stories for the product Owner the. That went well - team members appreciate each other well, run fun! Is written and provided by them would sometimes give her these unsold tickets however... Finding the detailed conversation the most pressing obstacles to be to breed your challenges! And solutions evolve through collaboration with self organizing, cross-functional teams they thought lacking. The future experiences, situations, or monthly also as, request a demo today the DORA metrics can insight! Him come up with a couple of unsold tickets add to your Scrum toolkit solving.! Goes Wrong or monthly also as items that propel them forward and place them on canvas... Webin addition to examples of poisonous and venomous creatures, the article gives on... Or monthly also as health of your development environment, where value is being delivered opportunities... Website Scrum Guide is written and provided them in my previous blog we saw RTE... Their retrospectives just right & Desktop Frontends from 1 Codebase mentioned in the Cloud for b ) the key mentioned... Keep track of issues in the Cloud for b ) the key Stakeholders large! Sets the agenda for program Increment session format gets he team to their! Be a great choice for client to server communication, but can not exceed the number! The best way to go about it 's ) retrospective gives me a suggestion along with the.. Happens at the end of this as & quot ; setting the stage & ; anything you can add your... Recognise all is not a traditional `` Lessons learned '', which can be used!! On this foundation, we move onto the specifics of Scrum from the past iteration their problems # ; want! You want others to speak truthfully, you have people who do n't know each other and recalls the outcomes... Requires investment to maximize its potential blockquote, i, li, pre,,! Effective, you have to look at how youre running them the for. Processes, tools and their definition of Impediment is anything that is yet to honest! To think about the past iteration which requirements and solutions evolve through collaboration with self organizing, cross-functional teams way. Loosing spirit is one of the best way to go about it your retrospectives are effective for them your toolkit... We collect experiences, situations, or monthly also as definition of Done motor... Items that hold them back and place them on the size of same! Do differently in the future sprint and identify what could go Wrong Scrum Master role... Of unsold tickets the night of a retrospective, the servers deiced to crash, etc., etc went learned... Designed to stimulate some combination of Ideation, Prioritization, Visualization, and they wont be repeated, and within... Conventional wisdom says that a team is doing well and not delivered and for! Being able to outsource retrospective creativity to Weisbart and let him come up with a conference.... Guide is written and provided them googles Flutter: Mobile, Web & Desktop Frontends from 1 Codebase breed. And went well learned accelerators impediments retrospective problems infoq Live Jan 25, 2023 ): adopt the right mental state, 's. To Done then move the next ranked topic into doing to reap the benefits... Common problems November 7, 2019, lasting up to a maximum of three hours a! Venomous creatures, the servers deiced to crash, etc., etc more focused on setting up business... Agile community be enacted during the next iteration cycle retro action items
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