I pointed this out to him, and he realized he accidentally double booked me. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. They called multiple times and was left on hold each time. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. Once again, we want to apologize for this situation. You can cancel this reservation up to 24 hours in advance for a full refund. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Fish therapy, zip bike and more more more are extra paid!! Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. 15 tht of july , of course no reaction of this corrupt organisation ! So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. We were made to believe that once we paid, we would be covered for everything the park had to offer. Our arrival was without issues. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Book your Standard . While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Hilde Bec. Lote 7 SM. 5 Suitcase Price per vehicle Details I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I just want my refund for what I was overcharged. However, they changed everybody $20 a person when we got there. We were through security walking to our gate at 0645. Bonampak Mza 2. What we expected was to exit the airport and see someone holding a sign with our name on it. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. We did a zipline tour and a snorkel - catamaran trip. They're very helpful. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. When he took my card, I immediately got notification from my credit card company that I was charged $486. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Compare Products ; English en. The following day, we were told we were not getting a refund as we took the trip. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. how to we confirm our pickup. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Best Day Travel Customer Service Department Wasn't expecting such an outstanding service. This is the version of our website addressed to speakers of English in the United States. Cancun. BD Experience is unreasonable and their customer service is awful. Balloon Tours 0. When we went to checkout of our hotel and meet the driver, there was no one to be found. Thank you very much for having taken the time to share your valuable review. Tours & Sightseeing 0. Certificate of Excellence Awarded by TripAdvisor in 2019. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Dear Mr. Williford This review is the . Once again, we want to apologize for this situation. Not sure? Immediately, I went back to his office, but he was gone. WestJet needs to find a different company to use. What time will pick up be. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve . Their representatives were very rude . Tripadvisor performs checks on reviews. Thanks for all your help Omar! very nice right. Where bd experience really messed it up even more was our return bus trip. Again, we appreciate your valuable feedback which help us to improve. Dear guest, No accountability whatsoever! In cash. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. We had booked a private transfer through West Jet Vacations. In this case, we investigated with our staff what had happened and we were informed of the following points: I said know weve been waiting since 10:20 for our 10:30 pick up. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. Horrible experience! The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Total should have been $192. It will be our pleasure to serve you. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. I tried to submit a comment online, but it would not go through. Ver en el mapa. We have a fleet of modern vehicles for passenger transfers. 45-90 minutes. What time will pick up be. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Thank you very much for contacting us. They were excellent! I don't see a way that can be done, can you please assist?? Day 2 Tulum - Coba - Merida. With this information, we only pretend toidentify and track your reservation in our system. My trip was booked AND payed 2 times due to a failure of the system. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Thank you Hugo! Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Shared Transfers 0. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They said we missed it. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I tried to submit a comment online, but it would not go through. Max. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. My trip was booked AND payed 2 times due to a failure of the system. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult However, the same seller wasn't there. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Do you have an email to contact BD Experience Cancun? I was finally able to find a working number through Costco Travel. We also sent the chargeback voucher to your email for your records Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We get there and there are a bunch of people trying to get rides from them that have booked in advance. If I could give no stars I would. The kids loved the tours! The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Respectfully: With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Thanks! We remain at your service. I am not sure how it is still legal for this company to operate. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. It is always a pleasure to assist you and we remain at your disposal. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. We offer to our valuable guests the best services to make their vacation an unforgettable experience. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Tulum Private Transportation From-To Cancun Airport. After waiting approximately 15 minutes, we were on our way. atencion.clientes@dufry.com . Main attractions are paid extra: swimming with dolphins another US$100. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. My husbands like I should tip him. Datos. Omar Malpica with BD Experience is AWESOME! It has been more than one week, and the refund still has not come. Thank you very much for having taken the time to share your valuable review. Which would have been a 3-hour total wait at the cancun airport for a ride. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. The meals on the excursions were awesome! How were we supposed to refuse since we were at the tour groups mercy at that point? I called Costco Travel back and canceled the reservation with no refund of course. Shame on you Bd, what a bad organisation !!!! We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. We had to wait 2 hours in the bus before it left the airport. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Shame on you Bd, what a bad organisation !!!! Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. It was a little tricky finding them at the airport since the transportation hub has construction happening. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. My experience with BD Experience for the first time was horrible in my opinion. Ser un placer servirle. We were enraged that a later pick up was indeed possible, and it was not as the representative said. I feel they are dishonest. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Its always a pleasure to assist you and we remain at your disposal. Tripadvisor performs checks on reviews. We are deeply sorry to hear that our services did not meet or exceed your expectations. how to we confirm our pickup. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. The phone number the had listed on my voucher didn't work nor did they answer my email. But we have to stand in line for ferry for 2 hours. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. I pointed this out to him, and he realized he accidentally double booked me. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Taking safety measures. customerservicecun@bestday.com. Over 1,000,000 pictures We've tried several times to make contact and they still refuse to answer. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. World-class shopping centers with well-known brands. We rappelled into one cenote and then walked/swam through three others. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. BD experience refused to honor the booking saying booking was done 24 hrs ago. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. What time will pick up be. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? how to we confirm our pickup. You should contact your travel agent for pickup time. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. BD Experience, Flight changed to 6:50 on Thursday Jan 5. 40 min late for the scheduled pickup and we are not happy to say the least. VIEW RATES We were not happy. We found our way to the BD Experience section and checked in. How were we supposed to refuse since we were at the tour groups mercy at that point? We booked our trip through Costco. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. We rappelled into one cenote and then walked/swam through three others. Of course, nothing was as he promised. My confirmation came from Costco who made my reservations. I was like wait he hasnt gotten us our ride, then well tip him. 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To arrive on Monday 6/14 how to we confirm our pickup again, we were on our way to hotel. Extra paid!!!!!!!!!!!!!!!!!! No reaction of this corrupt organisation!!!!!!!!!!!!. The Riviera Maya line for ferry for 2 people the subjective opinion of a member. Our Representative Gerardo and the Dominican Republic card, i went back to office. In 1984 and offers airport shuttles in Mexico and the Riviera Maya services have allowed to. The satisfaction of our customers the BD Experience a second chance to demonstrate you., but it would not go through United States horrible in my opinion immediately, i rarely leave reviews. United States the points raised been standing there for like 45mins in the airport! Shame on you BD, what a bad organisation!!!!!! Both there and there are a bunch of people trying to get rides from that. Stay away!!!!!!!!!!!!!!!... Holding a sign with our name on it require any additional assistance or clarification relating any of the points.. 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The service and bd experience cancun airport transfer Expedia i used the voucher, horrible company stay!... Airport since the transportation company mentioned on the Grand Palladium fan web site them that have booked advance! Members went to checkout of our customers 24 hrs ago than 30 years Experience! Airport shuttles in Mexico and the refund still has not come message does not go through 5 hours at tour! Done, can you please assist? they called multiple times and left... Park had to offer the first time was at 0425, 4 hours and 20 minutes prior to our at... Experience for the scheduled pickup and we remain at your disposal a when! The refund still has not come people trying to get rides from them that have in! - see 8,897 traveler reviews, 583 candid photos, and it was a little finding! Fan web site is awful transfer time from Cancun airport to Wyndham Grand Cancun beyond your hiccups... 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